Process Exceptions – Are they exceptional?

Rarely, when crafting a process flow diagram, can a business process be easily defined as a series of linear activities.  Oftentimes, the answer to the question ‘what happens next?’ is… it depends.  Was there an inspection failure?  Is there a system outage?  Did the vendor deliver the necessary

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Capacity Planning Requires Tradeoffs

Capacity planners would like for resources to be utilized 100% of the time and for customers to never experience a wait.  These goals, however, naturally contend with each another. 

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How to Assess the Impact of Process Changes to your Resource Needs

Identifying the resources required to complete a process or project can be relatively straightforward.  Determining how to allocate resources across multiple processes and projects can be quite difficult; particularly when the time to complete tasks is highly variable and there is little historic

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About Bluespring

Bluespring is a software development company with a singular focus on helping organizations make work flow in Microsoft SharePoint.  We provide software and services that boost an organizations use of SharePoint to get critical information to the right people at the right time ... Read More

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